Ask Us About Microsoft, Cloud
Hosting, IT infrastructure, Security & Compliance.
Our Services & Products
- Seamless Cloud Migration
- Managed ICT Service
- Microsoft 365 Expertise and Training
- Telecommunications
- Network Infrastructure Optimisation
- ICT Security Awareness Training
- ICT Procurement
- ICT Project Management
- ICT Vendor Management
- Power Automate Development
- SharePoint Online Development
- Security and Compliance
Foundation SLA
Our Foundation SLA is tailored for smaller organisations with either an in-house IT team or those seeking dedicated Microsoft Partner support for managing their M365 environment. Serving as our baseline SLA, it is a prerequisite if Solve iT is your chosen Microsoft partner. This plan ensures comprehensive and efficient support to manage the M365 environment and to meet the specific needs of smaller organisations.
Products & Services included:
- Setting up, implementing, and preserving best practices for Microsoft 365 environment.
- This includes Microsoft 365 password resets, policy, and group maintenance.
- Providing aid with permissions in the M365 environment.
- Facilitating on-boarding and off-boarding procedures for new and departing users.
Core SLA
Our Core SLA is designed to meet the requirements of smaller organisations seeking a Microsoft Partner to oversee their M365 environment. We offer essential support and management for the M365 environment, along with basic device maintenance and security services.
Products & Services included:
- All services listed under the Foundation SLA.
- An Anti-virus, Endpoint detection and response (EDR) and ransomware detection subscription on all your devices.
- An RMM Agent to manage and update the operating system on all your devices.
- Advanced email filtering per licensed mailbox.
- Device health reports on request.
- Optional Service: Centralised email signature branding.
Advance SLA
Our Advanced SLA is tailored to meet the requirements of organisations seeking an outsourced IT team. Solve IT will be responsible for managing all daily ICT requirements, encompassing support, maintenance, and the setup of new devices. As a business owner, you can now focus on your core priorities, such as expanding your business, knowing that your IT requirements are being expertly managed.
Products & Services included:
- All services listed under the Core SLA.
- Microsoft 365 Backups.
- Monthly asset and ticket reporting.
- Helpdesk support on all endpoints during business hours.
- Full control and management of your Internal Network.
- Access policies to enforce multi-factor authentication.
- Advanced security monitoring of M365 user accounts.
- Desktop and laptop full drive encryption.
- Optional Service: Centralised email signature branding.
- 30 Day payment terms on all hardware. (Subject to credit approval).
Premium SLA
Our all-inclusive SLA is specifically designed for organisations seeking a comprehensive ICT solution. Our proactive management and maintenance approach enables us to identify the services and products that will best enhance your organisation. In addition to the comprehensive ICT support and maintenance, we ensure your staff remains informed and up-to-date by providing bi-annual training sessions.
Products & Services included:
- All services listed under the Advance SLA.
- Vendor Management.
- Advanced email filtering including journaling.
- Quarterly business reviews.
- Bi-annual training to all staff.
- Annual ICT forecast and budget planning.
- Email signature branding for all active mailbox users.